Here at Okuma Fishing Tackle USA in Ontario, California we accept Walk-In Service through our Customer Service Department. Our Walk-In Service offers the following services: warranty / non-warranty repair, warranty replacement, parts / rod tip sales and other general inquiries about Okuma Fishing Tackle, FishLab and Soft Steel.
Walk In Service Hours:
Our Customer Service team will continue to remain OPEN for ticketing, email, and phone assistance per our normal schedule.
The hours will be Mon-Fri, 830am-4:30pm PSTIf you wish to take advantage our walk-in services, please complete each of the following.
- Please download, fill out, and then print our Walk-in Service Form located here. Please print this out and bring it in with you.
- Please submit a ticket for your walk-in needs by clicking here.
- Please title your request “WALK IN SERVICE”
- Please have your proof of Purchase ready to attach when completing.
- Fill out all information during the ticket submission process
- Doing this will expedite your wait time
Things to Know:
- Due to our facilities size we ask that only the individual needing assistance come in. We can only allow 4 individuals in our service room at a time.
- There are no public restrooms available on-site
- Currently, there is NO same day service
- For a shipping fee, Okuma can ship dropped off items back to the customer
- We DO NOT accept cash or personal checks
- We only accept credit and debit cards
- If you were unable to attach your Proof of Purchase to your ticket above, please remember to bring it in with you.