Updated: 04/27/22

 

Dear Valued Customer,

Unfortunately, due to increases in shipping and materials across all carriers, we are having to increase our own shipping rates. We wanted to inform you before the new rates go into effect.

HERE'S WHAT YOU NEED TO KNOW:

    • All shipping rates will be increasing by 10%

      Current Rates

      New Rates

      $9.99

      $10.99

      $14.99

      $16.49

      $19.99

      $21.99

      $24.99

      $27.49

      $29.99

      $32.99

  •  
    • Shipping cost adjustments will go into effect on all orders placed after May 8, 2022.

 

For any questions, please contact our customer support team at service@okumafishingusa.com

-

Okuma Team

 


 

The Okuma Fishing USA parts website is now open!

 

Please follow this link to order parts for your Okuma reels: http://www.okumafishingpartsusa.com/

  


COVID-19 UPDATE:

Okuma continues to take precautionary measures to protect the health and well-being of its employees, customers, and partners. Okuma is closely following CDC guidelines in accordance with state & local regulations to limit the spread of COVID-19. Our Ontario, California offices for Customer Service are now re-opened for customer walk ins on a limited schedule.  

 

THINGS YOU SHOULD KNOW:  

  • Customer Service is now available for Walk-Ins for Warranty Repair & Replacements on a limited schedule: Tue - Thurs 10:30 AM - 3:00 PM (PST)
  • Customer Service and Business Operations are available via email and phone per our normal schedule: Mon – Fri  8:30 AM - 4:30 PM (PST)

  • Will Call is available by appointment only through our customer service department.

  • Our Warranty and Service center is OPEN at a limited capacity. 

    • With limited stock on hand, we will not be able to process your warranty on the same day

    • Warranty and Service departments are seeing longer than normal turnaround times. We apologize, but please anticipate delays.

  • Website ordering is Available. We will process and ship orders as we continue to follow CDC guidelines to promote a sanitary workplace for our warehouse staff.

 

We will continue to update our customers as we receive new information. We thank you for your patience, and understanding and look forward to getting through this together.

 

Sincerely,

Okuma USA Management

 


 

AUTHORIZED REPAIR CENTERS

At Okuma, we take great pride in the workmanship and quality of our products. We also take great pride in taking care of our customers. Should you require service for your Okuma rod or reel, we have a nationwide network of Authorized Repair Centers, or our full-service warranty centers to help take care of you.

View Authorized Repair Center Directory

 

WARRANTY & REPAIR 

To create your Warranty card or to initiate Warranty and Repair claims, please visit our Service Center or Submit a Ticket.

 

Submitting a Warranty/Repair Claims Ticket

Please include the following:

• Name
• Address
• Product Model
• Inquiry Details

    Once submitted please allow a few business days for processing.

     


     

    Repair/Warranty Shipments:

    Okuma Fishing Tackle Corporation
    Attn: Customer Service Department
    2310 East Locust Court
    Ontario, California 91761, USA
    (909) 923-2828.

    Include: Name, Return Address, Telephone number, Proof of Purchase, and Service Request Form.

     

     


     

    CONTACT US

     
    Contact:

     

    Okuma Fishing Tackle Corporation
    2310 E. Locust Court
    Ontario CA 91761
    Tel: 909-923-2828
    Fax: 909-923-2909
    1-800-GO-OKUMA
    1-800-466-5862