California offices for Customer Service are open for customer walk ins on a limited schedule.  

    • Customer Service is available for Walk-Ins for Warranty Repair & Replacements on a limited schedule: Tue - Thurs 10:30 AM - 3:00 PM (PST)
    • Customer Service and Business Operations are available via email and phone per our normal schedule: Mon – Fri  8:30 AM - 4:30 PM (PST)

    • Will Call is available by appointment only through our customer service department.

    • Our Warranty and Service center is OPEN at a limited capacity. 

      • With limited stock on hand, we will not be able to process your warranty on the same day

      • Warranty and Service departments are seeing longer than normal turnaround times. We apologize, but please anticipate delays.

    • Website ordering is Available. 




    At Okuma, we take great pride in the workmanship and quality of our products. We also take great pride in taking care of our customers. Should you require service for your Okuma rod or reel, we have a nationwide network of Authorized Repair Centers, or our full-service warranty centers to help take care of you.

    View Authorized Repair Center Directory



    To create your Warranty card or to initiate Warranty and Repair claims, please visit our Service Center or Submit a Ticket.


    Submitting a Warranty/Repair Claims Ticket

    Please include the following:

    • Name
    • Address
    • Product Model
    • Inquiry Details

      Once submitted please allow a few business days for processing.



      Repair/Warranty Shipments:

      Okuma Fishing Tackle Corporation
      Attn: Customer Service Department
      2310 East Locust Court
      Ontario, California 91761, USA
      (909) 923-2828.

      Include: Name, Return Address, Telephone number, Proof of Purchase, and Service Request Form.







      Okuma Fishing Tackle Corporation
      2310 E. Locust Court
      Ontario CA 91761
      Tel: 909-923-2828
      Fax: 909-923-2909