WEB ORDERS - TEMPORARILY SUSPENDED
Dear Valued Customers,
Due to your overwhelming support, we have seen an unprecedented amount of orders through our website. As we continue our commitment to providing you the highest level of service and products, we have decided to suspend online sales on our website until we catch up on current orders.
If you have an existing order, rest assured, we are working to get you on the water as soon as we can.
Thank you for your continued support of Okuma and in the meantime, while we work through our website backlog, please support your local dealers.
To Our Valued Customers,
As COVID-19 continues to impact the world, Okuma is taking precautionary measures to protect the health and well-being of its employees, customers, and partners. Okuma is closely following CDC guidelines in accordance with state & local regulations to limit the spread of COVID-19. Our Ontario, California office will remain closed.
Things you should know:
• Website ordering is OPEN. We will process and ship orders as we continue to follow CDC guidelines to promote a sanitary workplace for our warehouse staff.
• Customer Service is OPEN via email and phone. We are NOT currently accepting any walk-in's at our Ontario location.
• Our Warranty and Service center is OPEN.
• Warranty and Service departments are seeing longer than normal turnaround times. We apologize, but please anticipate delays during this pandemic.
As this crisis is ever-evolving, we will continue to update our customers as we receive new information. We thank you for your patience, understanding and look forward to getting through this together.
Okuma USA Management
At Okuma, we take great pride in the workmanship and quality of our products. We also take great pride in taking care of our customers. Should you require service for your Okuma rod or reel, we have a nationwide network of Authorized Repair Centers, or our full service warranty centers to help take care of you.
WARRANTY & REPAIR
Submitting a Warranty/Repair Claims Ticket
Please include the following:
Once submitted please allow a few business days for processing.
2310 E. Locust Court
Ontario CA 91761